If you live in Spain and want to make a complaint against a company from other European country, you please fill the following cross-border complaint form:
You need to have version 8.1.2. of the program ADOBE READER installed. You can obtain it for free through the following link: http://get.adobe.com/es/reader/
If you live in Spain and want to make a complaint against a Spanish company, you must resort to the Directorate-General for Consumer Affairs in your Autonomous Community or your Local Consumer Information Office (OMIC) n your city or town.
For further information: